Privacy Policy

This privacy policy explains how personal data is processed within the scope of the artificial intelligence patient assistant service provided by Tedavio AI (“Tedavio”, “we”).

In its capacity as data controller, Tedavio acts in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and the relevant legislation. Contact: merhaba@tedavio.ai

When you use our service, the following data may be processed:

• Identity and contact information: full name, phone number, email (only to the extent that you share it).
• Conversation content: the messages and requests you submit through the web chat component (widget).
• Appointment/interest information: details you enter, such as the treatment you are interested in and your preferred date and time.
• Technical data: IP address, browser type, session identifiers, and usage logs (for security and service quality).

Your personal data is processed for the following purposes:

• To answer patient questions and provide information about treatments/price ranges.
• To forward appointment and contact requests to the relevant dental clinic.
• To ensure the security, continuity, and quality of the service.
• To fulfill legal obligations.

Tedavio may forward the requests and messages that patients submit through the web chat component to the relevant clinic’s representatives as notifications via the WhatsApp Business platform. These notifications are directed to the clinic; the patient does not correspond with Tedavio over WhatsApp.

During this transmission, the message content is conveyed through the infrastructure of Meta Platforms Ireland Ltd., the provider of the WhatsApp Business service, and is subject to Meta’s own privacy and data processing terms. When the clinic representative responds to this notification via WhatsApp, the response is transferred to the relevant conversation record.

Only the minimum information necessary for the operation of the service (for example, the conversation code and the patient message) is included in these notifications.

Your data is processed on the legal grounds of the establishment or performance of a contract, legitimate interest, your explicit consent, and the fulfillment of legal obligations (KVKK Art. 5).

Your personal data is shared only with the relevant dental clinic in order to carry out your request, and with the infrastructure providers required to deliver the service (for example, hosting, database, and messaging services). Your data is not sold to third parties for marketing purposes.

Your personal data is retained for as long as the purpose of processing requires and for the legal retention periods stipulated in the relevant legislation. At the end of this period, your data is deleted, destroyed, or anonymized.

Pursuant to KVKK Art. 11, you have the right to learn whether your personal data is being processed, to request information about it if it has been processed, to learn the purpose of processing, to request its correction if it has been processed incompletely or incorrectly, to request its deletion or destruction when the relevant conditions are met, and to request compensation for damages arising from the unlawful processing of your data.

To exercise your rights, you may contact merhaba@tedavio.ai.

Cookies and similar technologies may be used for the operation of the service, session management, and usage analytics. You can manage your cookie preferences through your browser settings.

This privacy policy may be updated from time to time. The current version is always published on this page.

For questions about the privacy policy and the processing of your personal data: merhaba@tedavio.ai